Frequently Asked Questions
FAQs
What should I do immediately after a fire?
Once the fire is extinguished and it’s safe to return, contact us right away. Do not attempt to clean up soot or water yourself, as it can worsen the damage. We’ll secure the property and begin assessing the damage immediately.
How quickly do you respond to an emergency?
We offer 24/7 emergency response and aim to be on-site within 60 minutes of your call, depending on your location.
Is it safe to stay in my home after a fire?
In many cases, water damage is covered by insurance, especially if it was sudden and accidental, like a burst pipe or natural disaster. We can work directly with your insurance provider to streamline the claims process.
What about water damage from firefighting efforts?
We handle both fire and water damage. We’ll extract water, dry the structure, and dehumidify the space to prevent mold growth and secondary damage.